The Director-General, National Youth Service Corps Scheme, NYSC, Brig.- Gen. Nnamdi? Okore-Affia has warned the staff that the scheme will not condone indolence.
The Director-General gave the warning while addressing members of staff from across the country in Abuja recently during the bi-annual NYSC Servicom Committee meeting of Nodal and Focal officers.
Okore-Affia added that the scheme would re-strategise its operations to achieve global best practice in service delivery.
“it is my belief that if the scheme must continue to function properly, all members of staff must be seen to be taking customers genuine complaints seriously. We must rise up against the challenges posed by indolence and ineffectiveness by guarding against service failure in the scheme at all levels”, he said.
He noted that the NYSC management on its part had invested huge resources in sensitizing its staff and corps members on global best practices in service delivery and had equally provided feedback mechanisms such as the introduction of suggestion/complaints boxes nationwide. He urged them to always channel complaints and grievances by the clientele promptly to the authorities for redress.
The Director-General observed that with the introduction of Service Delivery Unit in the scheme, the scheme has been growing from strength to strength. He further revealed that the scheme was poised to ensuring adequate security of corps members across the nation through the establishment of a 24 hour emergency call centre at the headquarters aimed at responding quickly, to distress calls by corps members.
Earlier in her address, the Director Human Resource Management of the Scheme, Mrs. E. E . Adimorah urged participants to rub minds so as to address grey areas in providing effective and efficient services to all, especially corps members.