The National Association of Telecom Subscribers (NATCOMS) on Tuesday appealed to the Nigerian Communications Commission (NCC) to prevail on telecom operators to improve their customer care services.
Chief Deolu Ogunbanjo, the President of the association, told the News Agency of Nigeria (NAN) in Lagos that the appeal became necessary because of poor services being offered by? the service providers.
He said that the customer care units of some operators were not responding adequately to queries from subscribers any longer.
“Customers find it difficult to get responses to their enquiries through the customer care representative numbers.
“Even when the a call is through to them, the response you get is “all our agents are currently busy, please call back,’’ he said.
According to him, this is now common to all the service providers.
He advised them to open more customer care units to hasten response to queries.
Ogunbanjo, said that this was the appropriate time for the NCC to prevail on the operators to improve on their services as their subscriber base was increasing daily.
“Now that the subscribers are increasing, there is the need for adequate customer care agents to attend to customers’ issues promptly.
“Customers cannot enjoy better services from telecom operators if they cannot get response to their enquiries,’’ Ogunbanjo said.
The NATCOMS president advised operators to employ more hands to accommodate the growing number of customers on their network. (NAN)