Following the deluge of customer complaints on excessive estimated billing, the Nigerian Electricity Regulatory Commission (NERC) has directed Electricity Distribution Companies (DISCOS) to organise sensitisation workshops for their staff in order to avoid over billing of consumers.
The Commission which frowned at the fact that ‘’the DISCOs have neglected to rigorously apply the methodology on the estimation of electricity bills’’, noted that the exercise will help ‘’bridge the gap between regulations and their effective implementation.’’
The methodology on estimated billing was enacted by NERC to regulate the practice of arriving at electricity bills for customers who do not have prepaid meters. It requires to scientifically calculate electricity consumption, ensuring that customers pay for only what they use.